Return Policy

Return Policy

If for any reason you wish to return a product, please contact our Customer Support Team as soon as possible, and our team will take care of your request :

Email us at: iwabfit@gmail.com

Help Desk: +90 242 244 4146

Hours of operation on weekdays: 9:00 am-18:00 pm

Items eligible for return

• Products that are damaged or faulty

• Orders that arrive incomplete

• All returns must be returned in their original packaging, and in the condition in which they were received.

Please contact our Customer Support Team within 3 working days of delivery to request an item return.

Credit may be returned to you in the following ways:

Items that cannot be returned

Products that are not applied for returns within 3 working days cannot be returned.

Orders cannot be canceled after the goods have been shipped.

Customers have the right to apply for a return or exchange within 14 days after delivery of the product.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return or exchange, we require a receipt or proof of purchase.

Please ask our customer service to make sure you send the package to the right address.

Shipping cost for the returned packages is shouldered by customers.

The specific fee should be based on the express company you choose.

Return Processing Procedures

1- Please send the item(s) back to us through a local post office instead of express services ( like DHL, UPS, TNT, FEDEX, and similar ). By choosing one of the above-mentioned fast delivery options you might incur import taxes and the delivery might be delayed due to the customs clearance process in Turkey.

2- We do not offer Freight To Collect (FTC) service for the packages returned to us.

3- If The package incurs any import duty when arriving in Turkey Custom, we will email you and tell you how much is it needs to be shouldered by your side.

4- Please email us iwabfit@gmail.com the below information once you process the return. Order Number; Total pieces of the return items ( Include the item code ); Tracking Number; Shipping Company ;

5- Only when we receive the returned item(s), we can issue a refund.

6- In case of damaged, defective products, the end customer should ship them to our company, the shipping fees will be paid from the customer's side. After receiving the products, we do the refund after confirming the damage pointed by the customer is correct.